At Flowers Thames Ditton, we pride ourselves on delivering beautiful, fresh arrangements to households and businesses throughout our community. Every bouquet is hand-prepared with care and delivered with a commitment to quality. We stand by a Fresh Flowers Guarantee for Thames Ditton—your satisfaction is our priority.
If your flowers arrive in less than perfect condition, please get in touch as soon as possible. Whether your bouquet is wilted, broken, or appears damaged due to transit, we want to put things right. To help us resolve the matter swiftly, please reach out with details and photographs of the item within 24 hours of receipt. This allows our team to evaluate the issue and offer the best solution.
Our flowers are guaranteed to remain fresh and vibrant for a minimum of 5 days from the date of delivery in Thames Ditton, provided they are properly cared for according to the care instructions supplied. If your flowers fade prematurely within this freshness window, please notify us. We’ll assess the situation and work with you to ensure your expectations are met—either with a replacement or another appropriate resolution.
Your happiness is our top priority. In cases where flowers are damaged upon arrival, fail to meet our freshness guarantee, or are not as described, Flowers Thames Ditton offers the following options:
We treat each case individually and may request evidence (such as photos) to help us resolve the matter efficiently. Please contact us within 5 days of receiving your order for any queries related to refunds or replacements. Claims made outside this window may be handled at our discretion.
Your feedback is invaluable in helping us improve. If you wish to make a complaint about your Flowers Thames Ditton experience—be it product, delivery, or service—please provide as much detail as possible. Our team is committed to investigating and addressing complaints promptly and fairly. Once we receive your complaint, we will acknowledge it as soon as possible, conduct a thorough review, and aim to resolve matters within five working days.
Flowers Thames Ditton is proud to be your reliable local florist, trusted by households and businesses throughout the area. Our reputation is built on service, quality, and transparency. Please reach out if you have any issues or need support—we are here to help and ensure you are delighted with your flowers every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
